Seminar: Collect School Fees Workshop

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$393.00 AUD (inc GST)

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Seminar Details

  • Seminar
  • 7.00 hours


"I just had to let you know, and thought you might be interested, I have got very pleasing results on my debtors list this month, that I never thought I would get. I got a surprise when I went to type out my overdue list, I have got no 3 month overdue customers and only one customer that owes just over $300.00 in 2 months overdue! Never before in history have I ever had no customers under the 3 months overdue section, or even only one in the 2 months overdue.

That course has definitely proved its value, thank you very much. I have also got a very pleased Boss!" - A very happy customer!


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Collect School Fees Workshop

Seminar Description

Don't pay Debt Collector fees! We'll train you in industry secrets acquired over 25 years of experience that are proven to enhance debt recovery and maintain high customer relations. Book a one day seminar today!

If you provide parents, guardians or other parties with an invoice for any service (including school fees) this workshop is a MUST for you.

This training programme (workshop) is designed for all school bursars, business managers, principals, school services officers/SSO’s, school admin, accounts staff and school counsellors or other staff engaged in the recovery of outstanding school fees.

As cash flow is an important aspect of any school or business this session will focus on recovery of outstanding fees/accounts owing to your school or college.

About the Presenter

This session will be led by Horst Guelzow who has been involved in Credit Management for over 25 years and is currently working in the industry doing what he does best ‘collecting money for clients’.  Horst draws on his experience in a diverse range of areas including the Finance and Insurance industries as well as the government sector.  He conducted a similar workshop with the Catholic Education Office, Adelaide plus having many independent schools attend his training sessions Australia wide .  He has sett up credit departments and is a Workplace Trainer and Assessor within the Credit Industry.

Who Should Attend?

All school principals, business managers, admin staff, bursars, accounts staff, school services officers/SSO’s, school counsellors.

Topics include:

  • Legal Aspects – ACCC, Privacy Act etc
  • Credit Policies/Procedures 
  • Your documentation (application/enrolment forms)
  • Assessing Credit Limits
  • Using your documentation for to achieve success
  • Benefits of Terms & Conditions particularly charging debt collection fees and legal fees
  • Educating the debtor/parents
  • Staff approach and attitude
  • Commencing the collection process
  • Making the Collection call
  • Questioning Techniques
  • Negotiation Techniques
  • Being pro-active
  • Building customer rapport
  • Problem solving, especially customer complaints
  • Debt Collection Letters - format
  • Role of Debt Collectors in Schools

Download File collect-school-fees-workshop.pdf

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