E-book Description
FREE for a limited time with any other purchase! Valued at $19.95!
Your handy reference for day to day Debt Collection activities.
The Debt Collection Handbook is a compact 19 page A5 E-book detailing a range of critical debt recovery issues, from the Trade Practices and Privacy Acts to questioning and negotiation techniques.
Topics include:
- Brief overview of relevant sections from the Trade Practices and Privacy Acts
- Checklist for debt collection phone calls
- Common debtor excuses
- Debtor questioning and negotiation techniques
- Tips for making a collection call
- Note taking suggestions